Return and Exchanges Policy

At Swaigee, we are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, we are here to help. Please read our return and exchanges policy carefully to understand the terms and conditions.

Eligibility for Returns and Exchanges

You have 10 days from the date of receiving your order to request a return or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. c. Swaigee cannot offer a refund or resend if you do not process undelivered orders or if packages are destroyed by logistics companies.

Products Damaged

Swaigee offers a full refund or a replacement if packages arrive badly damaged. Swaigee offers a partial refund or a replacement if packages arrive partially damaged (excluding minor issues like thread, slight wrinkles, small scratches, etc.). Notes: a. For fragile products, a refund is highly recommended. b. For damaged packing boxes, Swaigee cannot offer refunds or other after-sale services due to long-distance international delivery. c. For ordinary electronic products, clients must complain or open a dispute within 30 days after packages are delivered. d. For service products, Swaigee refunds the cost of the product at the price in the Chinese market if you have Swaigee's quality inspection service. Otherwise, Swaigee will not take responsibility for them.

Force Majeure

Swaigee takes no responsibility for any product damaged or shipping delay caused by an act of God, including but not limited to: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection. However, Swaigee will notify you via Email.

Shipping Method Limits

Some shipping methods are not trackable when orders arrive at certain countries, states, or cities.

Destination Limits

Due to limited international transportation, Swaigee will not accept any disputes when your orders are shipped to the following countries: Brunei, Cambodia, Laos, Vietnam, Andorra, Guernsey, Gibraltar, Greenland, Canary Islands, Iceland, Jersey, Liechtenstein, Monaco, San Marino, Vatican, Bahrain, Kuwait, Afghanistan, Antigua, Anguilla, Albania, Armenia, Angola, Argentina, American Samoa, Aruba, Azerbaijan, Bosnia and Herzegovina, Barbados, Bangladesh, Burkina Faso, Burundi, Benin, Bermuda, Bolivia, Bahamas, Bhutan, Botswana, Belize, Democratic Republic of the Congo, Central African Republic, Congo, Cote d'Ivoire, Cook Islands, Cameroon, Costa Rica, Cape Verde, Djibouti, Dominica, Dominican Republic, Algeria, Ecuador, Eritrea, Ethiopia, Fiji Islands, Falkland Islands, Micronesia, Faroe Islands, Gabon, Grenada, Georgia, French Guiana, Ghana, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Guatemala, Guam, Guinea Bissau, Guyana, Honduras, Haiti, Iraq, Jamaica, Jordan, Kenya, Kyrgyzstan, Kiribati, Comoros, Saint Kitts, Cayman Islands, Kazakhstan, Lebanon, Saint Lucia, Sri Lanka, Liberia, Lesotho, Libya, Morocco, Moldova, Montenegro, Madagascar, Marshall Islands, Republic of North Macedonia, Mali, Myanmar, Mongolia, Saipan, Martinique, Mauritania, Montserrat, Mauritius, Maldives, Malawi, Mozambique, Namibia, New Caledonia, Niger, Nigeria, Nicaragua, Nepal, Nauru, Niue, Oman, Panama, Peru, Tahiti, Papua New Guinea, Pakistan, Palau, Paraguay, Qatar, Réunion, Romania, Serbia, Rwanda, Solomon Islands, Seychelles, St. Helena, Sierra Leone, Senegal, Somalia, Suriname, El Salvador, Eswatini, Turks and Caicos Islands, Chad, Togo, Tajikistan, Timor Leste, Turkmenistan, Tunisia, Tonga, Trinidad and Tobago, Tuvalu, Tanzania, Ukraine, Uganda, Uruguay, Uzbekistan, Saint Vincent Island, British Virgin Islands, United States Virgin Islands, Vanuatu, Samoa, Bernel, Curacao, Saint Eustacius, Saint Martin, Nevis, Somaliland, Saint Bafulimi, Yemen, Mayotte Island, Zambia, and Zimbabwe.

Return and Exchange Process

To initiate a return, please contact our customer service team at [Customer Service Email] for confirmation of the address where to send the product back. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days. In response to your return or exchange request, you will be paid the delivery charges for both sending the product back to us and having it delivered back to you.

Contact Us

If you have any questions about your order, please contact our customer service team at support@swaigee.com. We are here to help you. Thank you for shopping with Swaigee. We appreciate your business and are committed to delivering your orders promptly and efficiently